One of the most interesting projects I had the fortune to work on was building SE Training for GetFeedback. It was one of the few times that Salesforce created training for an ISV partner. The goal was to show how GetFeedback integrates with Salesforce—providing value for both companies’ customers.

A dream hits reality and a simple idea that I wish ISV offered. When you start a business—any business—it begins with that delicious, naive clarity. For me, it was sourdough. There’s this sparkle-in-the-eyes phase where you believe that if you can make something good—a product people

When I look back on the years I spent building content for Partner Learning Camp (PLC), what stands out most isn’t just the volume of modules or the complexity of the material—it’s the shift in mindset that had to happen across the entire ecosystem. Creating content for

This project is one I originally created for Trailhead, in close partnership with a subject matter expert, during the height of the COVID-19 pandemic. Although it’s no longer available on Trailhead, I’m sharing it here because it represents a meaningful moment in my work and a unique challenge

I didn’t meet GitHub early in my career. I met it the way you meet certain foods—slowly, suspiciously, and only after years of looking for something better. Back when I was at Boost eLearning, I was the entire documentation department. Writer, reviewer, publisher, accidental designer. Everything lived in

As a Learning Architect, I focus on creating impactful learning experiences that drive meaningful change and foster growth within organizations. My work goes beyond designing processes—it's about ensuring that these initiatives are effectively adopted and deliver lasting value. I’ve successfully led change management projects, such as

Most of my writing I've done at Salesforce has been for internal audiences. Here are two projects that are available on Trailhead: Time Management for Sales Teams Statement of Work Best Practices Project Management Plan Lite Strategic Prospecting: Quick Look I've got lots of other samples,

In May of 2019, after being with Salesforce for almost three years, I decided to start building my understanding of how Salesforce works. I used Trailhead, Salesforce's learning platform, to study and practice using the tech. I knew I could study and just sorta space out while learning.

Trailhead Live is Trailhead's live broadcast channel. I gave a presentation on how to create content with remote teams. You can watch my presentation here [https://trailhead.salesforce.com/live/videos/a2r3k000001n2G1/create-trails-fast-with-remote-teams/] . I loved the opportunity to present directly to customers and share our team's

Writing for Trailhead is the highlight of my career at Salesforce. If you've never heard of it (no worries) Trailhead is a place to learn all about Salesforce, for free. I love writing for this medium because of the immense challenge it poses for writers. The Trailhead style,

BACKGROUND In 2008, Google Apps was a new product that was just starting to see it’s earliest adopters.  With this newest wave of computing, Boost eLearning saw an opportunity to create a training product that would assist organizations fill the the training and change management need to assist users

BACKGROUND In early 2008, Sanmina started using Google Apps.  In 2010, Sanmina started using Boost eLearning Google Apps Training to assist with their ongoing training effort. THE CHALLENGE In 2015, Sanmina was fully using Google Apps.  Boost eLearning was at risk of loosing this client. THE SOLUTION I worked with

BACKGROUND In mid-2014, Netflix started using Google Apps.  Their primary motivation for adopting the cloud based technology was enhanced security.  They wanted to be sure that all files and devices would be able to be accessed centrally by the IT Team for security purposes.  (The Sony Hack took place in

BACKGROUND In the Summer of 2014, Sprint partnered with Boost eLearning to provide Google Apps Training to every client that went Google as part of the Sprint ‘Carefree Cloud’ support package. Sprint needed to train the trainers on the unique features of Google Apps so the trainers would be able

BACKGROUND In November of 2011, Costco started to deploy Google Apps at their corporate headquarters in Issaquah.  In addition to deployment of the eLearning course Boost eLearning Google Apps Training, I provided on-site instruction for the Costco team.  During this time, I worked the Tammy Dollar, then Manager, IT Communications

BACKGROUND In February of 2013, Roche purchased Boost eLearning Google Apps Training as part of their change management program. THE CHALLENGE Roche wanted a way to display the features of the training in their central office.  They wanted it to be available to people to view on their mobile devices